My product is missing when I receive the package from Delhivery courier and I want compensation of that product

Sir My shipment tracking no. 290003416 /
16233810082692 ( Delhivery Courier) which was booked and picked on 14. 08.2025 , 10 boxes ( invoice no. OXY060725) and was despatched from Kolkata to Aizawl through Delhivery courier.


I only received some parts of the machine and about 6 different important parts are missing and without them, the machines is useless. This equipment is very expensive and it cost more than rs 75000 for new one.
And i demand that Delhivery courier should pay me st rs 75000 for indemnity promptly.

I also want to add that Delhivery courier doesn't provide proper helpline for customer care or support.

I begged you to help resolve this big problem of mine instantly. Yours faithfully. JONATHAN

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

Related Case

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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How We Can Help:​

We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks

I have been scammed of paying for a package through Delhivery courier of 1500s in cash. Having thought package belonged to my daughter since it had her name on it and address was correct I thought it was hers. However upon opening it.. it was not ordered by her. Delhivery has no option to talk to a customer care representative… that is a drawback. On the Delhivery app the product says delivered but I can’t get any details because my phone number doesn’t match with the order. There should be someone to talk to.