Jio has taken money for relocation and no one is responding now

Steps You Can Take​

1. Contact Jio Customer Care
   
   • Call 198 (toll-free complaint number for Jio) or 1800-889-9999.
   • Register a complaint specifically mentioning “relocation payment of ₹3,200 taken but no service activation”.
   • Note down the Service Request (SR) number.
2. Email Escalation
   
   • Write an email to care@jio.com and trialcourt@jio.com with details:
     
     • Payment receipt/transaction ID
     • Date of request
     • Amount paid (₹3,200)
     • Complaint that no service was provided despite payment
   • Attach payment proof.
3. Escalate to Jio Nodal/Appeal Officer
   
   • Find your state’s Jio Nodal Officer contact here: Jio Nodal Officer Contacts
   • Send a formal complaint with proof.
4. Send a Legal Notice / Consumer Complaint
   
   • If no response within 30 days, file a complaint under the Consumer Protection Act, 2019 for:
     
     • Deficiency in service
     • Unfair trade practice (collecting relocation charges without providing service)
   • Claim:
     
     • Refund of ₹3,200
     • Compensation for mental agony + harassment (₹10,000–₹25,000 as applicable)
     • Litigation costs
5. Online Consumer Forum Filing
   
   • File complaint at
     https://consumerhelpline.gov.in
     (NCH – National Consumer Helpline) or
     https://edaakhil.nic.in
     (e-filing in consumer court).
   • Attach: payment receipt, complaint history, and proof of non-service.