prernameister
New member
- Seller Name
- Jiten Kakkar/Ishan Khare
- Company Name
- Incredipets/Petmojo/Mangopaw
- Product Name
- Dog Training
- Website Name
- https://www.incredipets.app/
- Customer Care Number
- 8889991800
- Loss Amount
- 7150
- Ratings
- Opposite Party Address
- House No. 182, Block UU Pitampura India, Delhi, Delhi, India, 110034
Paid 18000 to Incredipets / Petmojo for 36 training sessions for my dogs (Sakura/Haiku (18 sessions each) on 25th May which was the start of my ordeal.
Here's the gist of my troubles with IncrediPets-
"As per our standard policy, refunds are typically not applicable in cases where services have already been booked and partner time has been allocated. However, in the spirit of goodwill and long-term cooperation, we’ve made an exception in your case and will be processing the refund after applying a 30% cancellation and processing charge, in line with our policy guidelines."
The so-called policy guidelines are mentioned nowhere on their website/app and was only shared with me in an email dated 27 June. Any brand/company offering online products/services is mandated to clearly outline the relevant refund policies but Incredipets/Petmojo failed to do so and later force the clients to adhere to this policy without any prior information.
To add insult to injury, they processed a refund of mere INR 10750 out of INR 18000 deducting 30% processing fee and additional amount for the 5 sessions which never happened. On being asked about the same, I was told that these sessions were done and it's not their fault if I didnt let the trainer train the dogs or I didnt let them inside the house which is a lie. And this issue has been highlighted from day 1 that the trainers are marking fraudulent sessions.
Here's the gist of my troubles with IncrediPets-
- 30 days and barely 2 sessions done that too dissatisfactory/poor
- Fraudulent sessions marked by the first trainer
- Aggressive behavior/verbally assauting and demanding a choke chain for a SMALL INDIE not a Pitbull/Rottweiler (instead of a martingale collar)
- Rude misogynistic behaviour of the 2nd trainer claiming that aggressive male attitude/training is the right way
- Trainers clicking pictures inside my house without my information or consent
- General lack of information/requirements of the client
- Unprofessional/rude attitude of the trainer trying to convince parents to withhold basic necessities such as water from dogs to train them as per our needs.
"As per our standard policy, refunds are typically not applicable in cases where services have already been booked and partner time has been allocated. However, in the spirit of goodwill and long-term cooperation, we’ve made an exception in your case and will be processing the refund after applying a 30% cancellation and processing charge, in line with our policy guidelines."
The so-called policy guidelines are mentioned nowhere on their website/app and was only shared with me in an email dated 27 June. Any brand/company offering online products/services is mandated to clearly outline the relevant refund policies but Incredipets/Petmojo failed to do so and later force the clients to adhere to this policy without any prior information.
To add insult to injury, they processed a refund of mere INR 10750 out of INR 18000 deducting 30% processing fee and additional amount for the 5 sessions which never happened. On being asked about the same, I was told that these sessions were done and it's not their fault if I didnt let the trainer train the dogs or I didnt let them inside the house which is a lie. And this issue has been highlighted from day 1 that the trainers are marking fraudulent sessions.
