Asus Rog 8 pro warrenty status issue

G

GM Harish kumar

New member
Model
AI2401-5B062IN
Dealer Name
AYR technologies Contact number 18002664416
Company Name
ASUS E SHOP
Customer Care Number
18002090365
Loss Amount
94999
Ratings
2.00 star(s)
Opposite Party Address
401 & 402 SUPREME CHAMBERS, 17/18 SHAH INDUSTRIAL ESTATE VEERA DESAI ROAD ANDHERI WEST, MUMBAI, MUMBAI CITY MAHARASHTRA-400053.
AYR TECHNOLOGIES E-11,INDIAN CORPORATION COMPOUND VILLAGE DIVE ANJUR, (MUMBAI NASIK, HIGHWAY) TALUKA BHIWANDI-421302,MAHARASHTRA.
I purchased the ASUS ROG 8 Pro from ASUS E Store and it was delivered to me on 12/04/2025. However, on the ASUS warranty website, the warranty is shown as having started on 19/03/2025. How is this possible? SOMEONE IS USED BEFORE ME THIS DEVICE. Once a device is first turned on and connected to the internet, the warranty registration starts automatically. But in the case of the my newly purchased ASUS ROG 8 Pro, the warranty started even before the device was turned on. I mailed this enataire issue to online_india@asus.com since from 12/4/2025 but they are not currect response.i want refund.
 

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Hello @GM Harish kumar

Before proceeding further, we recommend that you first send an email to the customer care department of the ASUS, clearly outlining your concerns about the warranty status and date. This step not only gives the ASUS company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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