Harshal Thakkar
New member
- Dealer Name
- Reliance Retail Limited
- Company Name
- Reliance Jio Infocomm Ltd.
- Customer Care Number
- 1800-896-9999
- Loss Amount
- 1111
- Ratings
- Opposite Party Address
- 1, FF, 101, Saffron, Panchwati 5 Rasta, Near Bank Of Baroda, Ambawadi, Ahmedabad, Gujarat- 380006
Respected Sir/Madam,
I am writing to file an official complaint against JioFiber (Reliance Jio Infocomm Ltd.) regarding their failure to install an internet connection at my location, despite multiple booking attempts and follow-ups.
I had applied for a JioFiber connection through their official website/app, and successfully completed the booking process. However, the installation has been repeatedly rescheduled without any valid explanation or prior intimation. I have made multiple attempts to rebook the installation slot, but every time it gets postponed automatically.
Furthermore, I tried reaching out to their customer care via email, but the responses have been vague, unhelpful, and in some instances, completely irrelevant. Their customer support contact number has also been consistently unreachable, making it nearly impossible to get any clarity or resolution on the matter.
This prolonged delay and poor service have caused considerable inconvenience and disruption to my professional and personal internet usage needs.
I request the Consumer Forum to kindly take cognizance of this issue and direct JioFiber to:
1. Install the connection at the earliest without further delay.
2. Improve their communication and support services to assist customers properly.
3. Provide a formal apology and explanation for the repeated delays.
Please find below my details for your reference:
Name: Harshal Thakkar
Address: E-302, Shukan Gold, SG Highway, Gota, Ahmedabad, Gujarat, 382481
Email ID: harshalthakkar676@gmail.com
Application/Booking ID: LR00000R8K54
Registered mobile number for booking: 8980044979
Date of Booking: 30th May 2025
I am attaching relevant screenshots of emails & booking confirmations as evidence.
Thank you for your attention to this matter. I hope for timely redressal of this grievance.
Yours sincerely,
Harshal Thakkar
I am writing to file an official complaint against JioFiber (Reliance Jio Infocomm Ltd.) regarding their failure to install an internet connection at my location, despite multiple booking attempts and follow-ups.
I had applied for a JioFiber connection through their official website/app, and successfully completed the booking process. However, the installation has been repeatedly rescheduled without any valid explanation or prior intimation. I have made multiple attempts to rebook the installation slot, but every time it gets postponed automatically.
Furthermore, I tried reaching out to their customer care via email, but the responses have been vague, unhelpful, and in some instances, completely irrelevant. Their customer support contact number has also been consistently unreachable, making it nearly impossible to get any clarity or resolution on the matter.
This prolonged delay and poor service have caused considerable inconvenience and disruption to my professional and personal internet usage needs.
I request the Consumer Forum to kindly take cognizance of this issue and direct JioFiber to:
1. Install the connection at the earliest without further delay.
2. Improve their communication and support services to assist customers properly.
3. Provide a formal apology and explanation for the repeated delays.
Please find below my details for your reference:
Name: Harshal Thakkar
Address: E-302, Shukan Gold, SG Highway, Gota, Ahmedabad, Gujarat, 382481
Email ID: harshalthakkar676@gmail.com
Application/Booking ID: LR00000R8K54
Registered mobile number for booking: 8980044979
Date of Booking: 30th May 2025
I am attaching relevant screenshots of emails & booking confirmations as evidence.
Thank you for your attention to this matter. I hope for timely redressal of this grievance.
Yours sincerely,
Harshal Thakkar
