harrasment by the packers and movers person

Dear Sir,

I would like to bring to your kind attention that we are facing significant harassment from a person associated with a packers and movers company. This individual is not only making inappropriate comments but is also refusing to deliver our items.

We agreed on a delivery cost of ₹4500 for transporting our goods to Laksar, Uttarakhand, with the understanding that the payment would be made after delivery. However, he is now refusing to deliver the material and is demanding an advance payment. Despite our offer to pay a token amount, he is insisting on a large sum of ₹3500 just to pick up the items from his warehouse, which is only about half an hour from Dwarka.

Additionally, he has been calling us daily, refusing to listen, and has resorted to making personal and inappropriate comments. He appears to have no fear of the law and openly threatens us with his behavior.

I am feeling extremely harassed and seek your immediate assistance in resolving this matter.

Hello @Rinky Gupta

I'm sorry to hear about your experience with urbancitypackers.com. Based on your report here's a structured approach to help you seek resolution and prevent further consumer harm:

1. Document All Evidence:
   • Save all communications, screenshots of the communications, chats and the payment receipts.
2. Report to the Cyber Crime Portal:
   • If you suspect fraudulent activity, report it at the National Cyber Crime Reporting Portal.
3. Notify Your Bank or Payment Provider:
   • If you paid via credit/debit card or digital wallet, contact your bank or payment provider to report the transaction and inquire about chargeback options.

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If the issue remains unresolved:

• Send a Formal Legal Notice:
  • Draft a legal notice detailing the issue, urbancitypackers.com's inadequate response, and your demand for resolution.
  • This can be done through a lawyer or by contacting our team that offer legal notice services.
  • Note: Always send notice via Registered Post only.
• File a Complaint with the Consumer Forum:
  • If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.
  • You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
    • Refund Amount - ₹ 4500/-.
    • Compensation for mental agony and financial loss - ₹ 100000/-.
    • Litigation charges - ₹ 15000/-

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Note:
We can assist in:

• Drafting professional legal notices.
• Filing consumer complaints for deficiency in service.

Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team