Bike Komaki

Bought a bike 3 months back , on the day of delivery bike got battery trouble.
Contacted to customer support but there is no response till now . They are not responding to calls message , I didn’t even ride bike for 10 km.

Hello @Mani

I'm sorry to hear about the issues you're experiencing with your Komaki X1 electric bike, especially encountering battery problems immediately after purchase and facing unresponsive customer support. To address this situation, consider the following steps:

1. Document All Details:
   • Gather all pertinent information, including purchase receipts, warranty documents, and any correspondence with Komaki's customer support.
     
2. Contact Komaki's Customer Support:
   
   • Phone/WhatsApp: 9953667830 (Available Monday to Saturday, 10 AM to 6 PM)
   • Email: customercare@komaki.in
   • Clearly explain the battery issue and reference your previous attempts to seek assistance.
     
3. Send a Formal Written Complaint:
   • If initial contact doesn't yield results or you have already contacted them, draft a detailed complaint letter outlining the problem, steps taken, and the resolution you seek.
   • Send this letter via registered post to Komaki's official address
     
     • KLB Komaki Pvt. Ltd.
     • Khasra 37/19/20/22, Kapashera, CNG Wali Gali, New Delhi-110037
     • Wait for 15 days and if they are not replying you, follow the next step
       
4. File case in Consumer Forums:
   • If direct communication remains unfruitful, consider filing a complaint with Consumer Forums on e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India that handle such grievances.
     
5. Consult Legal Advice:
   • For any assistance in drafting and filing the case, feel free to contact us.

Thanks


By systematically following these steps and maintaining thorough documentation, you can work towards a resolution regarding the battery issue with your Komaki X1 bike.

List of Issues I faced with this Komaki order :

1. Late Delivery ( 30 Days )
2. No proper response from Customer Support.
3. Extra Delivery Charge Rs.1700.
4. Bike not Charging ( battery or charger issue)
5. Bike has not screwed properly.
6. Rust in metal Parts.
7. RTO From required forms ( Delay in Sending )
- Invoice and payment receipt
- Form 20
- Form 21 (sales certificate)
- Form 22 (roadworthiness certificate)
7. Komaki Dealer not support
Komaki Dealer in Kumbakonam said we will not support or warrant claim for the bike which buy in online or direct from Komaki Manufacture.
they will support only for the bike buy from them.

i already raised complaint in National Consumer Helpline
Bike delivery on 28/7/2025. two days i am not move the vehicle.

Hello @Mohamed Razvi

We have already filled a case against Komaki.

Please check:


Feel free to Contact us, for any help in drafting and filing case in the Consumer Forum

Thanks

Hi Sir/Ma'am,
I hope this message finds you well.
I am writing to express my concern regarding the delay in delivery of my Komaki scooter, for which I have already made full payment. Despite multiple follow-ups and repeated calls to your customer support team, I have not received any clear update or response regarding the status of my order.
This lack of communication is deeply disappointing and has caused significant inconvenience. I chose Komaki based on its reputation for innovation and reliability, and I sincerely hope this issue does not reflect the company’s standard of service.
I kindly request that you look into this matter personally and provide me with a prompt update on the delivery timeline. My order details are as follows:
• Name: Vinit Kumar
• CYK Tracking number: CYKMPL003469
• Payment Date: 02 June 2025
• Sales Person Name Who Booked The Order: 9773990568 (Anju@komaki)
• Scooter Model: XR1

I would appreciate a response at the earliest, as I am eager to resolve this issue amicably and without further delay.
Thank you for your attention to this matter.
Warm regards,
Vinit

Hello @bike.vinit

We suggest you to first send an email to customer care of Komaki and ask them the exact delivery date..

I have sent multiple emails and reminders, shared screenshots of our What's app conversations, and even included voice recordings to provide full context. I have also made several phone calls, but unfortunately, I haven’t received any clear update or resolution so far. Each time I’ve followed up, I have been informed that “Sir will check and update,” but I haven’t heard back since. Please let me know if any further information is needed from my side to assist in resolving this matter. I am hopeful for your kind support and a prompt reply.

Dear Sir,


I hope this message finds you well.


I’m writing to follow up once again regarding the matter I’ve raised previously. I’ve sent multiple emails and reminders, shared screenshots of our WhatsApp conversations, and even included voice recordings to provide full context. Additionally, I’ve made several phone calls to ensure clarity and resolution.


However, I have yet to receive a clear update or any actionable response. Each time I’ve followed up, I’ve been informed that “Sir will check and update,” but I haven’t heard back since.


If any further information is required from my side to assist in resolving this, please do let me know. I remain hopeful for your kind support and a prompt resolution.


Thank you for your attention to this matter.

Regards,
Vinit

bike.vinit said:

I have sent multiple emails and reminders, shared screenshots of our What's app conversations, and even included voice recordings to provide full context.

Click to expand...

If they are not responding to your emails, we suggest you to file a case against them in the Consumer Forum.

Feel free to Contact us, for any help in drafting and filing case in the Consumer Forum

Thanks

Sir im booking online komaki x1 lithiom scooter.. Paid full payment 3weeks ago.. But still currently processing seeing... Im worried.. Castumer care not respond... Pls help..order id. 176777 .Im rambabu kamidi...andhrapradesh..... Rajahmundry... Pls dispatching help sir....

Hi sir I ordered an komaki x1 vehicle on june 10 still its processing not dispatched and i am not ablr to consider anyone from the company no reply from the email , calls and texts what to can’t even ask refund since they are not replying what to do

Hello sir
I have ordered a komaki x one prime on 2 june 2026 but now ie 27 july 2026 also I am not receiving my scooty. Please help me sir I am a student and I am facing a lot of issues.
Order id - 175515
Mail- pratyushrajpanda1510@gmail.com
Amount paid - 53599

Hello all members.

Please follow:

Dear Komaki Customer Care / Escalation Team,

My name is Paramesha Kalluri. I purchased a Komaki X One vehicle online on 6 August 2026. The vehicle was delivered to me on 14 September 2026.

Unfortunately, the vehicle had issues from the time of delivery. It was not starting, and the middle stand was also malfunctioning. Since the vehicle was brand new and had not even been used by me, I contacted Komaki customer care several times to report the issues.

However, my experience with customer care has been extremely disappointing. The calls were frequently not connected, disconnected midway, or repeated the same questions without any proper resolution. I was initially asked to share the details through WhatsApp and subsequently asked to send the same information by email, but I did not receive any proper response or resolution.

As instructed by your customer-care team, I sent the vehicle to the nearest authorized dealer on 18 September 2026 by booking a Porter vehicle at my own expense.

After approximately 10 days and several follow-ups, the dealer informed me that the issues have been repaired. However, the dealer is now demanding payment for the repairs and is refusing to hand over the vehicle to me.

This is a brand-new vehicle that was defective from the time of delivery and has not even been used by me. I should not be asked to bear repair charges for manufacturing/initial delivery-related defects.

I therefore request Komaki to urgently:

Investigate why a brand-new vehicle was delivered with these defects.
Confirm in writing that I will not be charged any repair/service charges for these initial defects.
Instruct the dealer to release and hand over my vehicle immediately without any improper charges.
Reimburse the transportation/Porter charges incurred for sending the defective vehicle to the dealer, if applicable.
Provide a written explanation of the repairs carried out on the vehicle, including the parts replaced and the reason for replacement.
Take appropriate action regarding the repeated lack of response and poor handling of my complaints by customer care.

I have already spent considerable time following up on an issue that should not have occurred with a brand-new vehicle. I request an immediate resolution and written confirmation from Komaki.

Please treat this matter as urgent and resolve it without further delay.

Regards,
Paramesha Kalluri
Order 186393