Urgent Complaint – JioFiber Service Failure, Unresolved Refund of ₹2,222 and Customer Harassment JioHome order no. NO0001EOZYAM

Dear JioFiber Customer Service / Grievance Redressal Team,

I am writing to formally complain about the extremely poor service and unprofessional handling of my JioFiber connection, as well as the failure to refund my payment of ₹2,222, despite the connection being non-functional and subsequently uninstalled.

I had a JioFiber Wi-Fi connection installed at my premises on 18 July. Unfortunately, the connection did not work properly for approximately 4–5 days from the date of installation. During this period, I repeatedly contacted Jio customer care by phone and also contacted the local Jio representatives involved in the installation and KYC process.

The engineer visited my home several times to diagnose and resolve the problem. He changed the router, cable, RJ45 connector and other equipment, but the internet connection still did not work. Despite receiving several SMS messages and emails from Jio confirming that an engineer would visit within a specified time slot to resolve the issue, the engineer eventually stopped visiting and refused to provide any further assistance, stating that he could not do anything about the issue.

I repeatedly contacted Manish, Mohan and Yogesh, who were responsible for the installation, KYC and collection of the payment. However, after the issue remained unresolved, they also stopped answering my calls.

Since the service was never properly provided, I finally contacted Jio customer care and requested disconnection of the JioFiber connection. A disconnection/uninstallation request was raised. Subsequently, Yogesh came to my home, removed the antenna and router, and took the equipment back with him, stating that he would submit the equipment at the Jio office/centre.

At that time, the Jio customer care representative clearly informed me that my refund would be processed within 4–5 days. However, more than two months have now passed, and I have still not received my refund of ₹2,222.

I then personally visited the Jio office at Agra Chowk, Palwal, near Yes Bank, where I met Keshav, the person responsible there. Keshav gave me a completely different explanation and stated that the antenna and router removed from my premises had not been submitted to the Jio office.

I made it very clear that this is not my responsibility, because the equipment was removed from my premises by Jio's representative Yogesh, who took responsibility for returning it to the Jio centre.

Keshav then called Yogesh in front of me on speakerphone. During that conversation, Yogesh clearly stated that he had submitted all the equipment at the office. I have also retained the call recording of the conversation between Yogesh and Keshav as evidence.

Following this, Keshav requested that I provide my bank/card statement as proof that the refund had not been received. I complied with his request and sent him the relevant statement showing that ₹2,222 has not been refunded.

Despite providing the requested proof, Keshav has now stopped answering my calls for the last 4–5 days.

Furthermore, I am currently unable to contact Jio customer care regarding this matter because whenever I try to call, I receive a message stating that my account has been suspended, after which the call automatically ends. This is completely unacceptable, particularly when I am trying to resolve an outstanding refund and service-related complaint.

Summary of my complaint:​

1. JioFiber was installed on 18 July, but the service did not work properly from the beginning.
2. Multiple complaints were raised with Jio customer care.
3. Engineers visited several times but failed to resolve the issue despite replacing the router, cable, RJ45 connector and other components.
4. The engineer eventually stopped responding/visiting despite Jio sending me appointment confirmation messages and emails.
5. Local representatives Manish, Mohan and Yogesh stopped responding to my calls.
6. I requested disconnection because Jio failed to provide a working service.
7. Yogesh removed the Jio equipment from my premises and took it back, as confirmed by him.
8. I was promised a refund of ₹2,222 within 4–5 days.
9. More than two months have passed, but the refund has still not been received.
10. I visited the Jio office in Palwal and provided my payment/bank statement as requested by Keshav.
11. I have evidence, including emails, SMS messages, screenshots, payment records and call recordings, relating to this matter.
12. Keshav has now stopped responding to my calls.
13. I am also unable to reach Jio customer care because my account is reportedly suspended.

This entire experience has caused me significant inconvenience, wasted my time and resulted in considerable mental harassment. I paid ₹2,222 for a service that was never properly provided, and despite returning the equipment through your representative, I have still not received my money back.

I therefore request Jio to immediately investigate this matter, confirm the status of the returned equipment, and process my pending refund of ₹2,222 without any further delay.

Please treat this email as a formal complaint and final reminder. I have attached the relevant screenshots and supporting documents with this email. I request you to review the evidence carefully and provide me with a written response explaining:

• Why my refund has not been processed;
• Where the returned Jio equipment is recorded;
• Why I was repeatedly given assurances that were not fulfilled;
• Why Jio representatives stopped responding to my calls; and
• When exactly I will receive my ₹2,222 refund.

If this matter is not resolved immediately, I will proceed with filing a formal complaint before the Consumer Disputes Redressal Commission (Consumer Court) and other appropriate authorities regarding the failure to provide the contracted service, non-refund of my payment, and the harassment and inconvenience caused to me.

I have retained all relevant evidence and communications and will provide them to the appropriate authority if required.

I expect Jio to take this complaint seriously and resolve the matter without forcing me to take further legal action.

Please acknowledge receipt of this complaint and provide a complaint/reference number and a clear timeline for the refund.

Regards,

Chetna Gaur
Phone: 9991991644 / 9991991621
Refund Amount Pending: ₹2,222

Payment link for JioHome order no. NO0001EOZYAM

Subham Choudhary / Jio Grievance Redressal Team,

I am writing in response to your reply regarding my uncollected refund for JioHome order no. NO0001EOZYAM. Your claim that no refund is due because this was a postpaid connection with no security deposit is completely unacceptable and misrepresents the situation.

I paid ₹2,222 upfront for functional internet services and equipment setup. The failure to provide a working internet connection lies entirely on Jio. Your engineers attempted multiple repairs, failed to resolve the issue, and ultimately admitted over the phone that they could not fix it and stopped attending visits. I was actively trying to use the service and repeatedly contacted your support team for 5 to 7 days, but your team failed to deliver a working connection.

I did not receive or use even a single day of functional internet service. Paying for a service that was never delivered due to technical failure on your part means that holding onto my funds without providing the service is entirely unjustified.

This failure on Jio's part has caused direct financial and professional harm. Because the connection did not work, I was unable to perform my job duties, leading to salary deductions by my employer. The lack of accountability, poor customer service, and harassment I have experienced throughout this process are completely unacceptable.

Please be advised of the following:

• Immediate Refund Demand: I demand a full refund of ₹2,222 without further delay.
• Legal Action & Escalation: I have already lodged a formal complaint with the Consumer Forum/NCH and am fully prepared to pursue complete legal remedies.
• Claim for Damages: In addition to the refund, I will be seeking legal compensation for the financial loss (salary deduction), mental harassment, and inconvenience caused by your service failure. All call recordings, technician visit logs, SMS confirmations, and salary deduction proofs have been documented as evidence.

I expect an immediate acknowledgment of this email and swift processing of my refund.

Regards,

Chetna Gaur

Contact: 9991991644 / 9991991621

Order No: NO0001EOZYAM