Flipkart failed to deliver Mobiles and holding my money

I am writing to register a formal complaint regarding a recurring pattern of gross deficiency of service, false advertising, and unfair trade practices by Flipkart.

Over the past month, I have placed orders for 3 mobile phones, paid the full amounts upfront, but Flipkart has systematically placed them on hold or cancelled them.



1. Chronology of Non-Delivered Orders & Incidents

• Order 1: iPhone 16 ID: OD437999671597711100
  • Internal Incident ID: IN26070912522855116140
  • Purchase amount: Rs. 60478/- (Paid in full, including platform fee, promise fee, offer handling fee, and GST).
  • Purchase Date: 4th July 2026 (During Flipkart’s advertised "GOAT Sale").
  • National Consumer Grievance ID: 9718072 (Registered on 14th Jul 2026)
  • Status: Arbitrarily placed on hold for an extended period, unilaterally cancelled by Flipkart, and a refund was only issued after intense escalation and a formal consumer grievance.
• Order 2: Motorola Edge 70
  • Order ID: OD438295034537907100
  • Internal Incident ID: IN26082716452916059337 (Created 27th Aug 2026)
  • Purchase amount: Rs. 28261/- (Paid in full, including platform fee, promise fee, offer handling fee, and GST).
  • Purchase Date: 7th Aug 2026 (During Flipkart’s advertised "Freedom Sale").
  • National Consumer Grievance ID: 10039542 (Registered on 28th Aug 2026)
  • Status: STILL ON INDEFINITE HOLD FOR OVER 20 DAYS. Flipkart has neither fulfilled the delivery nor processed a cancellation.
• Order 3: Motorola G57 Power
• • Order ID: OD438322390825152100
  • Purchase Date: 10th Aug 2026 (During Flipkart’s advertised "Freedom Sale").
  • Purchase Amount: Rs. 22,174/- (Paid in full, including platform fee, promise fee, offer handling fee, and GST).
  • Internal Incident ID: IN26081016193161737907 (Created 22nd Aug 2026)
  • National Consumer Grievance ID: 10039622 (Registered on 28th Aug 2026)
  • Status: STILL ON INDEFINITE HOLD FOR OVER 20 DAYS. Flipkart has neither fulfilled the delivery nor processed a cancellation.

Flipkart is aggressively taking consumer capital upfront during highly advertised sales, holding the funds for extended periods without fulfilling orders, and forcing me to pay credit card bills for products I have never received. This constitutes severe financial loss, unjust enrichment, and mental harassment.

Relief sought:

I hereby demand Flipkart to address this total negligence by executing the following:

1. Immediate Cancellation/Refund: Clear the hold on the pending Motorola devices and cancel the orders immediately and process an instant full refund.
2. Compensation: Provide documented compensation for the financial interest lost, credit card hassles, and severe mental agony caused by your broken support ecosystem.

@all
Can someone please guide me on the legal process!