COMPLAINT AGAINST FLIPKART FOR DEFICIENCY IN SERVICE, REPEATED DELAYS, ORDER CANCELLATION AND NON-PROCESSING OF REFUND

To,
The Hon'ble Consumer Disputes Redressal Commission / Appropriate Consumer Grievance Authority

Subject: Complaint against Flipkart for deficiency in service, repeated failure to honour delivery commitments, cancellation of order, and unreasonable delay in refund – Order ID: OD438338373058493100​

Respected Sir/Madam,

I wish to file a consumer complaint against Flipkart regarding serious deficiency in service, repeated failure to honour delivery commitments, arbitrary cancellation of my order, and continued delay in processing my refund despite repeated complaints and follow-ups.

1. Order Details​

• Company/Opposite Party: Flipkart
• Order ID: OD438338373058493100 and OD438469678338051100
• Product: Colorbot BLDC Fan
• Order Date: 12 August 2026
• Original Delivery Commitment: 22 August 2026
• Second Delivery Commitment: 26 August 2026
• Current Status: Order cancelled, but refund still pending

2. Facts of the Case​

I placed an order for a Colorbot BLDC Fan through the Flipkart platform on 12 August 2026.

At the time of placing the order, Flipkart provided a delivery commitment, and the product was scheduled to be delivered on 22 August 2026. However, Flipkart failed to deliver the product on the promised date.

After the failure to honour the original delivery commitment, I was again given another delivery date of 26 August 2026. Unfortunately, Flipkart again failed to deliver the product on this date.

Instead of providing a clear and reliable resolution, the delivery was repeatedly rescheduled. I was continuously asked to wait and was provided assurances regarding delivery.

After making me wait for several days and repeatedly changing the delivery commitments, Flipkart ultimately cancelled my order.

The situation became even more problematic after cancellation. Flipkart indicated that a refund would be processed. However, despite the cancellation of the order and repeated follow-ups, the refund has still not been credited to me.

Every time I contact Flipkart customer support, I am provided with another date or assurance. However, these commitments are repeatedly changed, and no actual resolution has been provided.

Thus, I have faced the following sequence of events:

Order placed → Delivery commitment → Delivery delayed → New commitment → Again not delivered → Repeated rescheduling → Order cancelled → Refund promised → Refund still pending → Repeated new dates and assurances.

3. Multiple Complaints Raised Without Resolution​

I made every possible effort to resolve the issue directly with Flipkart before approaching the consumer grievance authorities.

I raised multiple complaints with Flipkart. The complaint reference numbers are:

1. IN26082715355632954919
2. IN26082912214280805634
3. IN26082114364567807631
4. IN26082614570605942564
5. IN26082615233433102849

Despite raising five separate complaints, Flipkart has failed to provide a satisfactory and final resolution.

Instead of resolving the matter, I have repeatedly received assurances, revised dates, and requests to wait. The repeated failure of Flipkart's customer support and grievance mechanism has caused unnecessary inconvenience, wastage of time, and mental harassment.

4. Deficiency in Service​

I respectfully submit that the actions of Flipkart amount to deficiency in service and unfair treatment of a consumer for the following reasons:

1. Failure to deliver the product on the originally committed delivery date.
2. Failure to honour the second confirmed delivery commitment.
3. Repeated rescheduling without providing a clear and reliable resolution.
4. Cancellation of the order after keeping me waiting for a considerable period.
5. Failure to promptly process the refund after cancellation.
6. Repeatedly providing new dates and assurances without actually resolving the issue.
7. Failure of the internal grievance mechanism despite five separate complaints.
8. Causing unnecessary inconvenience, repeated follow-ups, loss of valuable time, and mental harassment.

5. Reliefs Requested​

In view of the above facts, I respectfully request the Hon'ble Authority to direct Flipkart to:

1. Immediately process and credit the complete pending refund to my original payment source.
2. Provide complete details and proof of the refund transaction, including transaction/reference number.
3. Pay appropriate compensation for the inconvenience, harassment, repeated follow-ups, and loss of valuable time caused due to the repeated failures and delays.
4. Consider compensation for deficiency in service and failure of the grievance redressal mechanism.
5. Reimburse any reasonable expenses incurred by me in pursuing the complaint and seeking resolution.
6. Take appropriate action against the Opposite Party for repeatedly providing commitments and assurances that were not honoured.
7. Pass any other order deemed fit and appropriate in the interest of justice and consumer protection.

6. Documents/Evidence Available​

I am prepared to submit the following documents in support of my complaint:

• Order confirmation and invoice/order details.
• Screenshots showing the original delivery date.
• Screenshots showing the revised delivery date.
• Order cancellation details.
• Screenshots showing refund pending status.
• Details of all five complaints raised with Flipkart.
• Email and chat communications with Flipkart customer support.
• Any communication showing repeated changes in delivery or refund dates.

Prayer​

I respectfully request the Hon'ble Authority to take cognizance of the matter and provide appropriate relief.

I approached Flipkart several times and raised multiple complaints before filing this grievance. However, despite exhausting the available customer support and internal complaint mechanisms, the issue remains unresolved.

I am therefore left with no alternative but to seek intervention from the appropriate consumer grievance authority for protection of my consumer rights.

Order ID: OD438338373058493100 and OD438469678338051100

Product: Colorbot BLDC Fan

Number of unresolved complaints raised with Flipkart: 5

Current issue: Order cancelled, but refund has still not been processed despite repeated assurances and revised timelines.

I request an urgent intervention and appropriate relief.

Complainant:
Ravi Verma]

Registered Mobile Number:
[9289122032r]

Registered Email ID:
[ravi.grade@gmail.com]

Date: [30-08-2026]

Place: [Ghaziabad]

Any further progress