Yamini Khemka
New member
- Dealer Name
- Agarwal Packers & Movers – Bade Bhaiya
- Company Name
- Agarwal Packers & Movers
- Customer Care Number
- 1800-11-6677
- Loss Amount
- 53490
- Ratings
- Opposite Party Address
- 306, 3rd Floor, Kabra Complex, 61-M.G. Road, Secunderabad 500003, T.S. India
I am raising this complaint against Agarwal Packers & Movers – Bade Bhaiya regarding the loss of household items from my consignment during transportation.
I booked packing and moving services for my household belongings. The goods were picked up on 9 June 2026 and delivered on 18 June 2026 under GC/Consignment No. 5032577 and Booking/Reference No. 3388090.
At the time of delivery, I observed that the consignment/package appeared to have been tampered with and was sealed differently from its original condition. During unpacking, I discovered that several household items were missing. The total documented value of the missing items is approximately ₹53,490. I have invoices and supporting documents available to substantiate the value of the missing belongings.
The missing items include household utensils, electrical appliances, household linen, clothing and other personal belongings. A detailed item-wise list and values were already provided to the company.
Despite reporting the shortage and providing the details, the company initially offered compensation of only ₹1,000 and subsequently offered ₹2,000. I have rejected these amounts as they are grossly disproportionate to the actual value of the missing items.
This matter does not concern ordinary transit damage. The items were not damaged; they were missing from the consignment after it had been entrusted to the company for transportation. The apparent change in sealing/condition of the package also raises concerns regarding possible tampering, shortage or pilferage while the goods were in the company's custody.
I have repeatedly requested the company to investigate the matter and provide:
I therefore request the appropriate consumer authority to intervene and direct the company to investigate the shortage/tampering and provide appropriate compensation for the documented loss of ₹53,490, along with suitable relief for the deficiency in service, inconvenience and harassment caused.
I am able to provide the invoices, photographs, correspondence with the company, consignment documents and the detailed list of missing items as supporting evidence.
Consignment details:
GC/Consignment No.: 5032577
Booking/Reference No.: 3388090
Date of Booking: 8 June 2026
Date of Pickup: 9 June 2026
Date of Delivery: 18 June 2026
I request that the company be directed to preserve and produce all relevant records, including CCTV footage, warehouse/handling records, scanning records, transit records, inventory/packing records, photographs and delivery documentation, wherever available.
I seek a fair resolution and compensation corresponding to the actual documented loss of ₹53,490 rather than the inadequate ₹2,000 compensation offered by the company.
I booked packing and moving services for my household belongings. The goods were picked up on 9 June 2026 and delivered on 18 June 2026 under GC/Consignment No. 5032577 and Booking/Reference No. 3388090.
At the time of delivery, I observed that the consignment/package appeared to have been tampered with and was sealed differently from its original condition. During unpacking, I discovered that several household items were missing. The total documented value of the missing items is approximately ₹53,490. I have invoices and supporting documents available to substantiate the value of the missing belongings.
The missing items include household utensils, electrical appliances, household linen, clothing and other personal belongings. A detailed item-wise list and values were already provided to the company.
Despite reporting the shortage and providing the details, the company initially offered compensation of only ₹1,000 and subsequently offered ₹2,000. I have rejected these amounts as they are grossly disproportionate to the actual value of the missing items.
This matter does not concern ordinary transit damage. The items were not damaged; they were missing from the consignment after it had been entrusted to the company for transportation. The apparent change in sealing/condition of the package also raises concerns regarding possible tampering, shortage or pilferage while the goods were in the company's custody.
I have repeatedly requested the company to investigate the matter and provide:
- A detailed investigation report concerning the missing items and apparent tampering.
- The basis and calculation used to determine the compensation offered.
- The specific terms and conditions relied upon to limit the company's liability.
- Details of the handling and transit history of the consignment.
- Copies of the packing, inventory, delivery/POD and inspection records relating to the consignment.
I therefore request the appropriate consumer authority to intervene and direct the company to investigate the shortage/tampering and provide appropriate compensation for the documented loss of ₹53,490, along with suitable relief for the deficiency in service, inconvenience and harassment caused.
I am able to provide the invoices, photographs, correspondence with the company, consignment documents and the detailed list of missing items as supporting evidence.
Consignment details:
GC/Consignment No.: 5032577
Booking/Reference No.: 3388090
Date of Booking: 8 June 2026
Date of Pickup: 9 June 2026
Date of Delivery: 18 June 2026
I request that the company be directed to preserve and produce all relevant records, including CCTV footage, warehouse/handling records, scanning records, transit records, inventory/packing records, photographs and delivery documentation, wherever available.
I seek a fair resolution and compensation corresponding to the actual documented loss of ₹53,490 rather than the inadequate ₹2,000 compensation offered by the company.
