Severe deficiency in service & delivery of damaged/unhygienic food via Train Delivery – Domino’s Pizza

kushalgiduturi

New member
Company Name
Domino's Pizza
Product Name
5 course meal non veg loaded
Loss Amount
332
Ratings
1.00 star(s)
I placed an order through the official Domino's app using the "Delivery to Train" feature. The order details are as follows:
Order ID: #93
Date of Order: 26/08/2026
Item Ordered: 5 Course Non-Veg Loaded Pizza
Amount Paid: ₹332
Train No. / PNR / Coach & Seat: 4342869592
Delivery Station / Outlet: Rajamundry Railway Station
Upon delivery, the pizza box contained completely crushed, displaced, and contaminated food, rendering it entirely unfit for consumption. The packaging was compromised, with side items/dip placed directly on the squashed pizza slices.
When I attempted to raise an issue, the Domino's in-app support only routed through automated bots with no resolution, and the responsible outlet failed to answer calls. As a passenger traveling on a train, I was left without food despite making the payment.
 
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