Arpita Sen Neogi
New member
Ticket number raised for one complaint
1. UCS-VG26KVS5
2. RCS-KTYCM2MB
3. RCS-BZ1YIY6F
4. LCS-GVJZZJPU
5. LCS-DYNRO37U
6.RCS-MB8XX0GC
Till date no resolution. Well to be very precise, am going point by point as to what problems we are facing.
1. Regular phone calls to take package from Just Dial and Mr. Faizal of your Noida Office (Mob. No. 9149244617), literally coaxed us over phone to take service from Just Dial for our "Deep Tour & Travels".
2. We decided to give a try to Just Dial for Business promotion and customer leads through phone calls from potential customers.
3. Mr. Ashwini (Mob.No. 9022675357) of your Noida Office, visited our residence at 105A, Shaktikhand-1, Indirapuram, Ghaziabad, with one of his colleagues to complete the deal with us.
4. It was conveyed we want the address and operation of Just Dial from our Kolkata address, in Hooghly District of West Bengal, Radhika Apartment, Betor Heights, Howrah Junction, Howrah,71110.
5. we were conveyed that initially we have to pay Rs 4400/- and were offered Supreme Package, stating that regular lead of potential customers will be given and also phone calls will be received to us from potential customers of West Bengal region. We paid for the same instantly on 10th Jan 2025. (Receipt attached)
6. They said as a company policy we have to start ECS payment and asked for our bank details.
7. We assured them once the Just Dial app is properly activated and training of how to use the app in phone is given to us and if we start getting calls of potential customers, we will definitely give you the bank details for ECS payment.
8. Mr. Ashwini said that it is token policy to get the Bank details and assured us that no payment will be autodebited from my bank unless and until proper training is given and service is resumed.
We believed him and shared one of our Bank details.
9. Once the deal is completed we started receiving regular phone calls from Just Dial, asking for ECS details and every time we said that Service is not resumed and neither we are trained properly for the app. No one has given any training as to how to operate the app. Neither the details in the app has been updated as per our instruction.
For example we started receiving mails that " MR. Akki, Ms Satisha Kasna, ------ so and so enquiries for Deep Tour Travels "" (find enclosed the screen shots of the mails received)
Now who are Mr. Akki and Ms. Satisha Kasna??
My name is Arpita Sen, whether my name is incorporated in the app ------ The answer is NO
Then for what you are asking payment through ECS.
10. From February 2025, onwards Just Dial started hitting our Bank for Auto Debit as a result we have been charged by our Bank each time Rs 295/- for autodebit fail charges.
11. On March 2025, your Just Dial took as Auto debit - Rs 2360/- without any intimation. (Bank Statement enclosed with highlighted in yellow the details of debit due to Just Dial)
13. My point is, do Just Dial work in such way. You send sales person in residence or office of customers and give them false promise and fraudulently take money after that without any proper service.
Now tell me what we will do.
Shall we close our Bank A/c so that you cannot take any further payment from our end, or go to Consumer court for your taking the payment without any service or intimation, or shall we post the details in Social Media???
1. UCS-VG26KVS5
2. RCS-KTYCM2MB
3. RCS-BZ1YIY6F
4. LCS-GVJZZJPU
5. LCS-DYNRO37U
6.RCS-MB8XX0GC
Till date no resolution. Well to be very precise, am going point by point as to what problems we are facing.
1. Regular phone calls to take package from Just Dial and Mr. Faizal of your Noida Office (Mob. No. 9149244617), literally coaxed us over phone to take service from Just Dial for our "Deep Tour & Travels".
2. We decided to give a try to Just Dial for Business promotion and customer leads through phone calls from potential customers.
3. Mr. Ashwini (Mob.No. 9022675357) of your Noida Office, visited our residence at 105A, Shaktikhand-1, Indirapuram, Ghaziabad, with one of his colleagues to complete the deal with us.
4. It was conveyed we want the address and operation of Just Dial from our Kolkata address, in Hooghly District of West Bengal, Radhika Apartment, Betor Heights, Howrah Junction, Howrah,71110.
5. we were conveyed that initially we have to pay Rs 4400/- and were offered Supreme Package, stating that regular lead of potential customers will be given and also phone calls will be received to us from potential customers of West Bengal region. We paid for the same instantly on 10th Jan 2025. (Receipt attached)
6. They said as a company policy we have to start ECS payment and asked for our bank details.
7. We assured them once the Just Dial app is properly activated and training of how to use the app in phone is given to us and if we start getting calls of potential customers, we will definitely give you the bank details for ECS payment.
8. Mr. Ashwini said that it is token policy to get the Bank details and assured us that no payment will be autodebited from my bank unless and until proper training is given and service is resumed.
We believed him and shared one of our Bank details.
9. Once the deal is completed we started receiving regular phone calls from Just Dial, asking for ECS details and every time we said that Service is not resumed and neither we are trained properly for the app. No one has given any training as to how to operate the app. Neither the details in the app has been updated as per our instruction.
For example we started receiving mails that " MR. Akki, Ms Satisha Kasna, ------ so and so enquiries for Deep Tour Travels "" (find enclosed the screen shots of the mails received)
Now who are Mr. Akki and Ms. Satisha Kasna??
My name is Arpita Sen, whether my name is incorporated in the app ------ The answer is NO
Then for what you are asking payment through ECS.
10. From February 2025, onwards Just Dial started hitting our Bank for Auto Debit as a result we have been charged by our Bank each time Rs 295/- for autodebit fail charges.
11. On March 2025, your Just Dial took as Auto debit - Rs 2360/- without any intimation. (Bank Statement enclosed with highlighted in yellow the details of debit due to Just Dial)
13. My point is, do Just Dial work in such way. You send sales person in residence or office of customers and give them false promise and fraudulently take money after that without any proper service.
Now tell me what we will do.
Shall we close our Bank A/c so that you cannot take any further payment from our end, or go to Consumer court for your taking the payment without any service or intimation, or shall we post the details in Social Media???
