Not received fund

I booked Suburban Studios Salt Lake City Airport from 18 to 24 April 2026. I timely cancelled the booking; however, I never received the refund. I kept calling on the customer care and emailed them,yet they did not provide me with a unique transaction reference number (UTR). I had made a payment through my debit card; if they had ever initiated the refund, it would show in account. But even after so many calls and emails, I have not been provided the unique transaction reference number.

With every day passing by, the loss of this huge amount is causing so much mental stress that it has started to give headaches. There is too much pressure from unanswered pursuits, loss of my time, and of course, still so little hope to ever get a refund back from booking.com.

Hello @kavita Bakshi

After reviewing your matter, it is evident that you have faced deficiency in service by Booking.com regarding non-receipt of refund. You had booked a hotel stay from 18 to 24 April 2026 and cancelled it within the allowed time; however, the refund amount of ₹49,687 has not been credited to your account.

Despite multiple calls and emails, the company has neither provided a clear response nor shared any transaction reference number to confirm refund initiation.

Such conduct reflects negligence and lack of transparency, causing you financial loss and mental stress. You are therefore entitled to seek immediate refund along with appropriate compensation.

Step: 1
Send a notice to the CMD of booking.com

View Sample Notice: Notice to CMD of the Company

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks