URGENT ESCALATION – Refund Pending for Cancelled Qatar Airways Flight | Booking ID: 9AX8U8

Dear Grievance Officer,

I am writing to formally escalate my complaint regarding the refund for my Qatar Airways flight booking made through MakeMyTrip under Booking ID: 9AX8U8.

The flight was cancelled in March 2026, and despite repeated follow-ups over the past three months, I have still not received my refund. During my interactions with MakeMyTrip customer support, I was informed that the refund is being delayed by Qatar Airways. However, upon contacting Qatar Airways directly, I was advised that the refund has already been processed and that MakeMyTrip is responsible for crediting the refund amount to me.

This conflicting information has caused significant inconvenience, frustration, and loss of confidence in MakeMyTrip’s customer service. As a customer, I should not be required to repeatedly coordinate between the airline and the travel agency to receive a refund that is legitimately due.

I request that MakeMyTrip:

1. Provide a clear written status of my refund.
2. Confirm whether the refund has been received from Qatar Airways.
3. Process and credit the full refund amount immediately.
4. Provide a definite timeline for completion of the refund.

If this matter is not resolved promptly, I will be constrained to escalate the issue further through the National Consumer Helpline, Consumer Disputes Redressal Commission, and other appropriate regulatory authorities.

I trust that MakeMyTrip will treat this matter with urgency and resolve it without any further delay.

Thank you for your immediate attention to this issue.

Regards,
Harish Kumar
Mobile: [9900353134]
Email: harinsh@gmail.com
Booking ID: 9AX8U8

Hello @Harinsh

Thank you for reaching out. We noticed that you are facing the similar problem with Make MY Trip that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.



If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks