Coaching Center Request for Refund Rs 9999/- and Course Change (SAP SD to SAP FICO).

I was written to request a refund for the payment of Rs. 9999/- made on 16.03.2025 for the SAP SD course (payment screenshot attached). As I mentioned earlier, I come from a finance background with over 15 years of experience. During our previous discussion, I was unsure whether the SAP SD course was suitable for me. However, after consulting with a friend who works in an MNC in Gurgaon, I have realized that SAP FICO would be a more appropriate course to further enhance my career in the finance field.

Given my background, my friend advised that SAP FICO would be a better choice to improve my career prospects and salary package. Based on this feedback, I would like to request a change from the SAP SD course to the SAP FICO course, which I believe will be more beneficial for my professional growth. If the SAP FICO course is not available with you .

Therefore, I kindly request you to refund the amount of Rs. 9999/- to the QR code provided (attached). I will be very grateful for your understanding and prompt action in processing this refund.

Apologies for any inconvenience this may cause, and I appreciate your attention to this matter.

Thank you in advance for your support.


Regards
Arun Dhika
9899924925
Faridabad (HR)

Aman SAP Academy

Hello @Arun Dhika

I'm sorry to hear about the incorrect FASTag deduction you experienced. To address and resolve this issue, please follow these steps:

1. Contact Your FASTag Issuing Bank or Agency:
   
   • Customer Support: Immediately report the incorrect deduction to your FASTag provider's customer service. Provide essential details such as:
     
     • Transaction ID
     • Date and time of the deduction
     • Vehicle registration number
     • Any supporting documents or evidence
       
   • Contact information is typically available on the bank’s website or customer service channels.
     
     
2. File a Complaint with the National Highways Authority of India (NHAI):
   • Call 1033: This toll-free helpline is dedicated to addressing FASTag-related grievances.
   • Email: Send a detailed complaint to falsededuction@ihmcl.com, including all relevant transaction details and any supporting documents.
     
3. Monitor and Follow Up:
   • After lodging your complaint, ensure you receive a reference or ticket number.
   • Regularly follow up with both your FASTag provider and NHAI to track the progress of your complaint.
   • Keep detailed records of all communications for future reference.
     
4. Escalate if Necessary:
   • If your issue remains unresolved after following the above steps, consider escalating the matter within your bank or agency by contacting higher authorities or the grievance redressal officer.
   • As a last resort, you may approach Consumer Forums or legal avenues to seek redressal.

For any help in filing and drafting the case, feel free to Contact us.
Thanks.