Return not picked up despite request

The jacket does not fit properly ...It's in exact same condition as received...No tags were removed ...I requested return .... Initially they accepted ...But neither the parcel was picked up...Nor any update regarding same is visible on app...The pickup date is also gone ...Please help me

what about the progress of the case

Hello @Suhani

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Call/Online
We recommend that you first contact the Monte Carlo Customer Care 1800-1800-501 and Send a detailed email to info@montecarlo.in outlining your issue, including order details and any previous correspondence and request to Refund/Replacement.


Offline-Mode
You can also send your feedback via registered post at Monte Carlo Head Office

Monte Carlo Corporate Office
Monte Carlo Fashions Limited B-XXIX-106,
G.T. Road, Sherpur, Ludhiana-141003, Punjab

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Monte Carlo a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks