- Seller Name
- myntra
- Company Name
- myntra
- Product Name
- reebok shoes
- Website Name
- https://www.myntra.com/
- Customer Care Number
- 080 6156 1999
- Loss Amount
- 1200
- Ratings
- Opposite Party Address
- https://www.myntra.com/
I am raising a formal complaint against Myntra regarding my order placed on 28th December 2025. Instead of the correct product, I received a completely wrong item.
Despite immediately raising a complaint and sharing images as proof, the issue remains unresolved. Below is the timeline of events:
• 28th Dec 2025: Wrong product delivered. Complaint raised with images shared.
• First Call: Informed to wait 2 days and assured of a confirmation mail.
• Second Call: Told to wait 5 more days, with confirmation expected by 2nd Jan 2026.
• By 5th Jan 2026: No mail received, product not picked up.
• Latest Call: Executive informed me that the complaint was marked “resolved” on 30th Dec 2025 in the Myntra app — without my consent, without pickup, and without resolution.
Evidence Available:
• Photos of the wrong product delivered.
• Call recordings of repeated conversations with Myntra executives.
Concerns:
• Complaint closed without resolution or customer consent.
• Contradictory and misleading information provided on every call.
• Poor customer service, miscommunication, and lack of accountability.
My Request:
1. Immediate pickup of the wrong product.
2. Proper resolution — either replacement with the correct product or a full refund.
3. Written confirmation of resolution via email.
If Myntra fails to act promptly, I will escalate this matter further with consumer grievance authorities and continue to highlight this issue on public platforms to ensure accountability.
Complainant:
Balasekar
Order ID: 1318374-6258967-7149501 / IN25123011302684692643
Despite immediately raising a complaint and sharing images as proof, the issue remains unresolved. Below is the timeline of events:
• 28th Dec 2025: Wrong product delivered. Complaint raised with images shared.
• First Call: Informed to wait 2 days and assured of a confirmation mail.
• Second Call: Told to wait 5 more days, with confirmation expected by 2nd Jan 2026.
• By 5th Jan 2026: No mail received, product not picked up.
• Latest Call: Executive informed me that the complaint was marked “resolved” on 30th Dec 2025 in the Myntra app — without my consent, without pickup, and without resolution.
Evidence Available:
• Photos of the wrong product delivered.
• Call recordings of repeated conversations with Myntra executives.
Concerns:
• Complaint closed without resolution or customer consent.
• Contradictory and misleading information provided on every call.
• Poor customer service, miscommunication, and lack of accountability.
My Request:
1. Immediate pickup of the wrong product.
2. Proper resolution — either replacement with the correct product or a full refund.
3. Written confirmation of resolution via email.
If Myntra fails to act promptly, I will escalate this matter further with consumer grievance authorities and continue to highlight this issue on public platforms to ensure accountability.
Complainant:
Balasekar
Order ID: 1318374-6258967-7149501 / IN25123011302684692643
