JioMart cancelled my paid order but refund not received

A

anshu

New member
Company Name
JioMart
Product Name
JioMart grocery order (Prepaid)
Loss Amount
156
Ratings
5.00 star(s)
I would like to file a complaint against JioMart.
I placed an order on the JioMart app which was already prepaid. However, JioMart cancelled the order on their own without my request, and the refund has still not been provided.

Order Details:
Order Date: 7 December 2025
Payment Mode: Online (Prepaid)
Order Status: Cancelled by JioMart
Refund Status: Not received till date

I have contacted JioMart customer care multiple times, but I have not received any proper response or refund. This is a clear case of deficiency in service and unfair trade practice.

I request the Consumer Forum to:
1.Direct JioMart to refund the full amount immediately.
2.Take appropriate action against the company.

I am attaching all relevant documents such as order confirmation, payment proof, and cancellation details for reference.

Thank you.Screenshot_20260114-093825_JioMart.jpgScreenshot_20260114-093834_JioMart.jpgScreenshot_20260114-093840_JioMart.jpgScreenshot_20260114-093849_JioMart.jpgScreenshot_20260114-094809_JioMart.jpg
 
Hello @anshu

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'JioMart online delivery payment made but order not received'

Hello @Andrea

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Day 1 - Step 1:
  • We recommend that you first call the JioMart customer care at "18008901222" and register your complaint.

  • You can also contact JioMart through their...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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