Complaint Against Blinkit for Wrong Product Delivery and Denial of Refund/Replacement

I placed an order on the Blinkit application for Masala Dry Fruit, as mentioned clearly in the app.
The invoice/bill shows ₹429 for 405 grams of Masala Dry Fruit.

However, Blinkit delivered a completely different product, which does not match the product description shown in the application or the invoice.

After receiving the order, I contacted Blinkit customer support. They admitted that the wrong product was sent due to their mistake. Despite this, they refused to provide a refund or replacement, stating that the product was opened.

Please note:

• The error was entirely on Blinkit’s side.
• Opening the product was necessary to verify whether the delivered item matched the ordered product.
• Denying a refund or replacement for their own mistake is unfair trade practice and deficiency in service.

Instead of resolving the issue properly, Blinkit offered only ₹10 as cashback, which is unacceptable and unreasonable considering the order value of ₹429.

I am requesting:

1. Full refund of ₹429, or
2. Replacement with the correct product, as originally ordered.

I request the Honorable Consumer Forum to take necessary action against Blinkit and direct them to provide a fair resolution.

Thank you.

Complainant Name: Raj
Order Value: ₹429
Product Quantity: 405 grams
Platform: Blinkit

Hello @jivaniraj250@gmail.com qs

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks