Myntra order not delivered but marked as delivered

M

mayanknvu

New member
Seller Name
Westbury Holdings Pvt_Ltd Madura
Company Name
Myntra
Product Name
Peter England Men Spread Collar Solid Cotton Slim Fit Fromal Shirt
Website Name
www.myntra.com
Loss Amount
1199
Ratings
1.00 star(s)
I placed an order on Myntra on 20th December for multiple products and most were delivered but one product, a Peter England shirt is shwoing delivered but that is not delivered.

I've raised the complaint and escalated the issue multiple times but I receive the same reply saying that we've confirmed with logistics team that order has been delivered even though it hasn't been delivered.

I even shared the call logs from that day and and the MyGate entry logs of the day that it is marked as delivered but I didn't receive a single confirmation about it from delivery agent.

On top of all this, I received a call from Escalation desk on 1st Jan 2026 that it will be delivered by next day but still it has not been delivered.

I'm attaching all the relevant details like screenshot from app, call log entry of the day it was marked delivered.

Just for refrence, I attached logs from truecaller as well, the Myntra delivery always shows up as eKart delivery.
 

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Today, I got a call from Myntra saying that they have confirmed with Audio confirmation about the delivery but I didn't even receive a single call from the delivery agent as I shared the call logs. When I asked them to play the logs, they didn't saying it's not in their policy.
 
Thank you for reaching out. We noticed that you are facing the similar problem with Myntra that has already been addressed in a different thread.

We kindly request you to please review that thread for the information you’re looking for to contact Myntra and to know the procedure to file a case in the Consumer Forum.

TeamMember

Post in thread 'Myntra is not refunding my money'

Hello @Jaya

I'm sorry to hear about the difficulties you're experiencing with obtaining a refund from Myntra. Based on Myntra's stated policies, refunds are typically processed within 7–10 working days after a return is authorized. However, delays can occur due to various reasons. Here's a structured approach to help you resolve this issue:

✅ Steps to Resolve Your Refund Issue​

  1. Review Myntra's Refund Policy:
    • Ensure that your return was initiated within the stipulated return window and that the product met all return conditions (unused, with original...

In the thread, you will get overall information about the process and If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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