Uber Decor Fraud

Mona said:

I’m not sure whether this portal is still active.

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leenamehta said:

I truly appreciate the opportunity to address these concerns. Uber Decor was founded last year with a passion for creating high-quality, handcrafted furniture and decor. As a growing business, we are constantly working to improve our services and ensure a great experience for our customers.

Regarding the mentioned orders:

• Saniya Sathi’s order has been fully cancelled and refunded.
• Kshitija’s order has been shipped recently.
• Priyanka Sharma’s complaint seems to be a deliberate attempt to misrepresent our company. Unfortunately, despite her order being ready for delivery, she refused to accept it, misbehaved with our staff, and even threatened to defame our brand online— which is the reason she initiated this thread.

We understand that as a relatively new business, we may not have a large customer service team, but we always strive to keep our customers informed with regular updates. There is absolutely no case of fraud—we fulfill 100% of all confirmed orders, and if any order is not completed within 60 working days, we provide a 100% refund.

Since we specialize in made-to-order products, each piece takes time to be carefully crafted before being shipped. We kindly request customers to review our production timelines before placing an order.

We would like to respectfully close this matter and reassure new customers that Uber Decor is a legitimate and trustworthy business. For those who prefer an in-person experience, we warmly welcome you to visit our offline store and factory to see our work firsthand. Buy only when you are 100% satisfied with our quality and service.

We understand that online shopping comes with its concerns, especially in an industry where fraudulent businesses do exist. However, we do not engage in any such unethical practices. Our focus is to serve our customers with honesty, both online and offline, and build lasting relationships through quality craftsmanship.

Thank you for your time and trust in Uber Decor.

Best regards,
Leena
Founder, Uber Decor

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Priyanka Sharma said:

Hi @Leena,

I'm genuinely surprised by your accusation of being misrepresented by me as a customer. Let's be clear—I have no personal issues with you or your company. My only concern is that I placed an order worth ₹14,000, made the payment, and have not yet received the product. Despite multiple attempts to reach out since March 15th, your team has consistently ignored my calls. I have screenshots documenting each attempt where calls went unanswered, without even a basic update from your side.

Now, your representative has refused to deliver the product altogether, canceling my order and insisting that delivery will only occur if I remove my comments from Google and the consumer forum. This feels threatening, yet you claim harassment. The reality is that I've lost money, faced poor service, and your refusal to deliver the paid-for product.

To transparently highlight this issue, I'm sharing screenshots of our interactions and have recorded calls made by your representatives as proof. Can you provide even one piece of evidence where your team attempted delivery and I refused? Also, on March 27th, I clearly informed you and your team that due to continued non-responsiveness, I would escalate this matter to consumer court—so please don't act surprised now, on 28th I registered this here. (refer to the attached screenshot). I have repeatedly attempted to reach you via WhatsApp, calls, and Instagram on March 15, 16, 18, 21, 22, 26, 27, 28, 30, and 31. None of my calls were answered. While you mentioned March 31 was a holiday, what about the other days? Additionally, my WhatsApp messages went unanswered. Basic customer service requires timely callbacks, clear communication, and proactive updates regarding delays. Throughout this entire conversation, neither you nor your team has offered any apology for the inconvenience caused.

Since you have already cancelled my order this evening April 3rd at 4:08 PM (after refusing to deliver the product), please initiate the refund at the earliest. Thanks!

PS: Glad my speaking up helped some folks get their refunds! Big thanks to this platform for making it possible.

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