GYM fits

Hi I have ordered a product -- combo of 2 mens sports regular fit lycra hot track pant with two side pockets on 1st february through gym fits (help@gymfits.in).
after recieving the product the quality was not good as expected. And I have requested for a return, but they haven't responded , but they have mentioned a return policy of 5 days, they are not providing quality products.

Please raise a complaint on that website for not providing return option.

We understand your dissatisfaction with the quality of the track pants purchased from GYM Fits, and no response to your return request within their mentioned 5-day return policy on their website. To address this issue, we recommend the following steps:

1. Formal Written Complaint:
   • Draft a detailed complaint outlining your purchase details, the issues with the product quality, and your attempts to contact GYM Fits for a return.
   • Send this complaint via registered post to GYM Fits' official address, if available, to ensure acknowledgment.
     
2. Contact Shopify:
   • Since GYM Fits operates through the Shopify platform, report the issue to Shopify's support team, providing all relevant details and supporting documentation.
     
3. Seek Legal Assistance:
   • If the issue remains unresolved, consider consulting with a legal professional to explore further action, such as filing a case in the Consumer Forum for a refund.
   • For professional legal support, please feel free to contact us.

We hope these steps assist you in resolving the matter promptly.

Thanks

How to exchange product