University Not providing service by Mahatma Gandhi University Nalgonda

I have applied Convocation/Degree certificate in The Mahatma Gandhi University on 09/02/2025 in urgent mode took extra charge 1000 for provide the Certificate within 7 days. I visited 0n 18/02/2025 at Examination branch Mahatma Gandhi University Nalgonda for Convocation/Degree certificate but they said that certificate is not ready ,printing mission is not working

this is payment receipt

i visited at Mahatma Gandhi univesity on 18/02/2025