SUNIL SINGH
Dear Sir/Madam,
I am writing to formally lodge a strong complaint regarding thegross deficiency of service and absolute lack of response from your team concerning my Split AC Jet Service request, which was booked and fully paid for nearly ONE MONTH ago.
The request for the Split AC Jet Service was raised on May28, 2026. Along with the booking, the full service fee of Rs.599.00 was successfully paid upfront via UPI mode through your official resQApp. Despite receiving the full payment in advance, your organization has completely failed to fulfill its service obligation. To date, no technician hasvisited my premises, nor has any official update been communicated.
Service Booking Details:
· Service Type: Split AC Jet Service
· Booking Date: 28.05.2026
· Amount Paid: Rs. 599.00 (Inclusive of taxes)
· Payment Mode: UPI (via resQ App)
· Current Status: Pending / No Technician Assigned /No one even called
·
What makes this experience exceptionally frustrating is the complete apathy shown by your customer support. I have contacted your customer care line over 50 times since raising the ticket. Each time, I am met with empty assurances that the issue is being escalated, yet these repeatedly turn out to be completely in vain. No corrective action has been taken, and the complaint remains unresolved.
As a paying customer, I am entitled to know the standard TurnaroundTime (TAT) for service execution. Please formally clarify:
1. What is the standard time usually taken by Reliance resQ to attend to a service request after it is successfully raised and paid for?
2.
3. Exactly when will the technician be deployed to complete the pending Split AC Jet Service at my premises?
4.
Given the extreme peak of the summer season, the lack of timely air conditioning maintenance is causing severe inconvenience. If resQ is incapable of providing the service, I expect a prompt explanation and an immediate, full refund of my money so that I can arrange for alternative service providers.
Please treat this matter with the highest urgency. I expect a definitivetimeline and immediate scheduling of the technician within the next 24 hours, failing which I will be compelled to escalate this matter to higher corporate authorities and appropriate consumer grievance platforms for clear deficiency
I am writing to formally lodge a strong complaint regarding thegross deficiency of service and absolute lack of response from your team concerning my Split AC Jet Service request, which was booked and fully paid for nearly ONE MONTH ago.
The request for the Split AC Jet Service was raised on May28, 2026. Along with the booking, the full service fee of Rs.599.00 was successfully paid upfront via UPI mode through your official resQApp. Despite receiving the full payment in advance, your organization has completely failed to fulfill its service obligation. To date, no technician hasvisited my premises, nor has any official update been communicated.
Service Booking Details:
· Service Type: Split AC Jet Service
· Booking Date: 28.05.2026
· Amount Paid: Rs. 599.00 (Inclusive of taxes)
· Payment Mode: UPI (via resQ App)
· Current Status: Pending / No Technician Assigned /No one even called
·
What makes this experience exceptionally frustrating is the complete apathy shown by your customer support. I have contacted your customer care line over 50 times since raising the ticket. Each time, I am met with empty assurances that the issue is being escalated, yet these repeatedly turn out to be completely in vain. No corrective action has been taken, and the complaint remains unresolved.
As a paying customer, I am entitled to know the standard TurnaroundTime (TAT) for service execution. Please formally clarify:
1. What is the standard time usually taken by Reliance resQ to attend to a service request after it is successfully raised and paid for?
2.
3. Exactly when will the technician be deployed to complete the pending Split AC Jet Service at my premises?
4.
Given the extreme peak of the summer season, the lack of timely air conditioning maintenance is causing severe inconvenience. If resQ is incapable of providing the service, I expect a prompt explanation and an immediate, full refund of my money so that I can arrange for alternative service providers.
Please treat this matter with the highest urgency. I expect a definitivetimeline and immediate scheduling of the technician within the next 24 hours, failing which I will be compelled to escalate this matter to higher corporate authorities and appropriate consumer grievance platforms for clear deficiency
- Birthday
- March 25
- Location
- NEW DELHI