asif@1999
New member
- Model
- Samsung a26
- Dealer Name
- Service Centre Anantnag 192101
- Company Name
- Samsung
- Customer Care Number
- Na
- Loss Amount
- 22000
- Ratings
- Opposite Party Address
- Service centre Anantnag 192101
Respected sir/madam
I, Asif Ahmad, resident of Anantnag, Jammu & Kashmir, wish to lodge a formal complaint regarding a defective Samsung A26 smartphone and the unsatisfactory response from the Samsung Service Centre, Anantnag.
Details of the Complaint:
Product: Samsung A26 smartphone
Date of Purchase: 26/06/2025
Service Centre: Samsung Service Centre, Anantnag 192101, Jammu & Kashmir
Nature of Issue: Soon after purchase, the device developed multiple problems including excessive heating, frequent hanging, and touch malfunctioning.
Despite Samsung’s initial promise of replacement, I approached the service centre six times requesting replacement. Each time, the service centre performed only software updates. When I asked for the job sheet to track the repairs, they denied issuing it, providing only an offline receipt on some occasions. Due to these repeated visits and delays, the time-bound period for replacement lapsed, which amounts to misleading and unfair practices.
I later filed a complaint with the National Consumer Helpline, after which the service centre was directed to create a proper job card and replace the motherboard. However, the touch issue persists, and no permanent resolution has been provided. The denial of replacement despite repeated complaints and unresolved issues is a clear case of deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
I request your good office to kindly:
Direct the immediate replacement of the defective Samsung A26 device.
Initiate suitable action against the service centre for negligence and repeated denial of service.
Investigate the repeated visits using CCTV or records of the service centre to verify my claims.
Enclosures :
Purchase invoice
Offline receipts from the service centre
I kindly urge your office to take appropriate action and ensure justice under the Consumer Protection Act, 2019.
I, Asif Ahmad, resident of Anantnag, Jammu & Kashmir, wish to lodge a formal complaint regarding a defective Samsung A26 smartphone and the unsatisfactory response from the Samsung Service Centre, Anantnag.
Details of the Complaint:
Product: Samsung A26 smartphone
Date of Purchase: 26/06/2025
Service Centre: Samsung Service Centre, Anantnag 192101, Jammu & Kashmir
Nature of Issue: Soon after purchase, the device developed multiple problems including excessive heating, frequent hanging, and touch malfunctioning.
Despite Samsung’s initial promise of replacement, I approached the service centre six times requesting replacement. Each time, the service centre performed only software updates. When I asked for the job sheet to track the repairs, they denied issuing it, providing only an offline receipt on some occasions. Due to these repeated visits and delays, the time-bound period for replacement lapsed, which amounts to misleading and unfair practices.
I later filed a complaint with the National Consumer Helpline, after which the service centre was directed to create a proper job card and replace the motherboard. However, the touch issue persists, and no permanent resolution has been provided. The denial of replacement despite repeated complaints and unresolved issues is a clear case of deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
I request your good office to kindly:
Direct the immediate replacement of the defective Samsung A26 device.
Initiate suitable action against the service centre for negligence and repeated denial of service.
Investigate the repeated visits using CCTV or records of the service centre to verify my claims.
Enclosures :
Purchase invoice
Offline receipts from the service centre
I kindly urge your office to take appropriate action and ensure justice under the Consumer Protection Act, 2019.