Refused to replace damaged phone covered under 7 day replacement warranty.

Shinto

New member
Model
Motorola Moto Edge 60 pro
Dealer Name
Motorola
Company Name
Motorola
Customer Care Number
9846230777
Loss Amount
40000
Ratings
1.00 star(s)
Opposite Party Address
X7FM+F7P, PT Usha Rd, Shenoys, Ernakulam, Kerala 682011
I ordered the phone through Flipkart and the phone had a scratch on the INSIDE of the camera lens. But the Service centre refuses to replace the phone and offers only to repair the phone. Which is unacceptable because the phone should be replaced in case of manufacturing defects for a period of 7 days. Motorola is violating their own legal promise. As a customer who has paid money for a defective product, I have the right to get full refund and additional compensation gor the troubles or a replacement with a brand new phone.
 
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