Chinmay
New member
- Dealer Name
- Livspace
- Company Name
- Livspace.com
- Product Name
- Modular kitchen
- Customer Care Number
- 1800-309-0930
- Loss Amount
- 25000
- Ratings
- 1.00 star(s)
- Opposite Party Address
- Shop no. 9, Ground Floor, Hinjawadi - Wakad Rd, opp. Gateway hotel, Hinjawadi, Pune, Pimpri-Chinchwad, Maharashtra 411057
I want to file a formal complaint against LivSpace, Hinjewadi, Pune, regarding misrepresentation and non-disclosure of terms before booking the project,
I have requested for cancellation of the project and full refund of the booking amount to the Livspace team, but I am not getting any response
Steps I have taken to get this resolved from my end:
1. Called the official helpline: 1800-309-0930 -> multiple times -> but not getting definitive response, only vague response some team is handling the issue, but no one reaches out about it
2. Created tickets on the official platform regarding the concern of cancellation
3. Wrote several emails to care@livspace.com -> No definitive response from their end
Events:
03 July 2025: Visited the Livspace store for a demo of interior design services.
03 July 2025: After the demo, viewed the proposed designs and quotes for the bedroom and kitchen interiors.
03 July 2025: Decided not to proceed with the bedroom design and chose to go ahead only with the kitchen design (total cost reduced to ₹2.5 lakhs).
03 July 2025: Salesperson explained the payment breakdown: 100% payment to be made before delivery—60% at the design stage and 40% at the start of execution.
03 July 2025: I expressed hesitation and stated I would return later. At this point, I was offered a "spot discount" of 20%, compared to 5% if I came back later.
03 July 2025: Paid a booking amount of ₹25,000 (10% of project value). At this point—or prior—it was not explicitly stated that the booking was non-refundable or non-cancellable. (See: payment_receipt.pdf)
03 July 2025: Signed a document at the store after making the booking payment. The refund policy was not explained verbally prior to this.
03 July 2025: After leaving the store and reconsidering the offer, I immediately requested a cancellation of the booking.
03 July 2025: Business Manager shared the support email care@livspace.com and advised me to write to request a refund. I promptly sent an email requesting cancellation and a full refund.
04–08 July 2025: Sent multiple follow-up emails. Responses from Livspace were vague, stating that "some team is handling the issue," but no direct correspondence or solution was provided.
09 July 2025: After receiving no clear response via email or calls, I sent a final email invoking Consumer Protection Act, 2019, citing unfair trade practices and requested amicable resolution within 2 working days, failing which I would be left with no option but to approach consumer court.
I have requested for cancellation of the project and full refund of the booking amount to the Livspace team, but I am not getting any response
Steps I have taken to get this resolved from my end:
1. Called the official helpline: 1800-309-0930 -> multiple times -> but not getting definitive response, only vague response some team is handling the issue, but no one reaches out about it
2. Created tickets on the official platform regarding the concern of cancellation
3. Wrote several emails to care@livspace.com -> No definitive response from their end
Events:
03 July 2025: Visited the Livspace store for a demo of interior design services.
03 July 2025: After the demo, viewed the proposed designs and quotes for the bedroom and kitchen interiors.
03 July 2025: Decided not to proceed with the bedroom design and chose to go ahead only with the kitchen design (total cost reduced to ₹2.5 lakhs).
03 July 2025: Salesperson explained the payment breakdown: 100% payment to be made before delivery—60% at the design stage and 40% at the start of execution.
03 July 2025: I expressed hesitation and stated I would return later. At this point, I was offered a "spot discount" of 20%, compared to 5% if I came back later.
03 July 2025: Paid a booking amount of ₹25,000 (10% of project value). At this point—or prior—it was not explicitly stated that the booking was non-refundable or non-cancellable. (See: payment_receipt.pdf)
03 July 2025: Signed a document at the store after making the booking payment. The refund policy was not explained verbally prior to this.
03 July 2025: After leaving the store and reconsidering the offer, I immediately requested a cancellation of the booking.
03 July 2025: Business Manager shared the support email care@livspace.com and advised me to write to request a refund. I promptly sent an email requesting cancellation and a full refund.
04–08 July 2025: Sent multiple follow-up emails. Responses from Livspace were vague, stating that "some team is handling the issue," but no direct correspondence or solution was provided.
09 July 2025: After receiving no clear response via email or calls, I sent a final email invoking Consumer Protection Act, 2019, citing unfair trade practices and requested amicable resolution within 2 working days, failing which I would be left with no option but to approach consumer court.
Attachments
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payment_receipt.pdf111.2 KB · Views: 4
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Yahoo Mail - Re_ Welcome to Livspace __ PID_3949079 __ Chinmay.pdf349.2 KB · Views: 3
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Yahoo Mail - Re_ Cancellation request for project id #3949079.pdf102.5 KB · Views: 1
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Yahoo Mail - Cancellation of booking for project id _ 3949079.pdf187.7 KB · Views: 0
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Yahoo Mail - Ticket Received - We have raised the issue to our team.pdf63.4 KB · Views: 0
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Yahoo Mail - Ticket Received - Cancellation request for project id #3949079.pdf66.3 KB · Views: 0
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Yahoo Mail - Ticket Received - Want to cancel booking.pdf62.5 KB · Views: 0
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Yahoo Mail - Ticket Received - Cancellation of booking for project id _ 3949079.pdf65 KB · Views: 1
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upi_payment.jpg39 KB · Views: 2
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Yahoo Mail - Re_ Cancellation request for project id #3949079.pdf108.8 KB · Views: 0