Rajib Ghose
New member
- Bank Name
- SBI Credit Card
- Loss Amount
- 30000
- Ratings
- Opposite Party Address
- SBI Card Authority
To,
The Hon’ble Consumer Disputes Redressal Forum
Subject: Complaint against SBI Credit Card for unauthorized deductions and failure to update registered mobile number
Respected Sir/Madam,
I, Sri Rajib Ghose, residing presently at Bokakhat wish to lodge a formal complaint against SBI Credit Card Services for unauthorized deductions from my account and negligence in updating my registered mobile number despite repeated requests.
1. Credit Card Details
2. Nature of Complaint
3. Impact
4. Relief Sought
I respectfully request the Hon’ble Forum to:
Thanking you
Rajib Ghose
S/O-Late Dhirendra Ghose
R/O-Subash Nagar
P.O&P.S-Maibang
Dist. Dima Hasao
M/No. 9395947805
e mail-ghoserajibpayal@gmail.com
The Hon’ble Consumer Disputes Redressal Forum
Subject: Complaint against SBI Credit Card for unauthorized deductions and failure to update registered mobile number
Respected Sir/Madam,
I, Sri Rajib Ghose, residing presently at Bokakhat wish to lodge a formal complaint against SBI Credit Card Services for unauthorized deductions from my account and negligence in updating my registered mobile number despite repeated requests.
1. Credit Card Details
- SBI Credit Card Number: 5287 3498 8776 0993
- Credit Limit: ₹15,000
2. Nature of Complaint
- Over the past year, SBI Credit Card has deducted more than ₹30,000 from my account, which is double the credit limit of ₹15,000.
- Despite these payments, the card account still shows dues pending, which is unjustified and misleading.
- I have made more than 15 email requests to SBI Card customer support & SBI Contact change to update my registered mobile number, which is currently non-functional.
- I also contacted the SBI Card Sales Manager, Mr. Jishuraj Gogoi, on multiple occasions at his mobile number 7086049883, requesting assistance in updating my registered mobile number, which is currently non-functional. I also submitted my KYC documents to him, but he showed no interest in resolving the issue.
3. Impact
- I am unable to receive OTPs, alerts, or transaction updates due to the outdated mobile number.
- The unexplained deductions and lack of resolution have caused me mental distress, financial inconvenience, and a breach of trust.
4. Relief Sought
I respectfully request the Hon’ble Forum to:
- Direct SBI Credit Card to provide a detailed statement of all deductions made from my account.
- Order SBI to reverse any unauthorized charges and correct the outstanding balance.
- Instruct SBI to update my registered mobile number 9395947805 immediately.
- Award compensation for mental harassment and inconvenience caused due to negligence and poor service.
Thanking you
Rajib Ghose
S/O-Late Dhirendra Ghose
R/O-Subash Nagar
P.O&P.S-Maibang
Dist. Dima Hasao
M/No. 9395947805
e mail-ghoserajibpayal@gmail.com
